Refund & Exchange Policy

1. Order Confirmation
   Please ensure that all your questions are clarified and that the product description and specifications match your requirements before placing an order.

2. Return Eligibility

   • Products that match both the description and product images are not eligible for return.

   • Refunds will not be issued in such cases.

3. Exchange Policy

   • You may exchange your purchased product for another item of equal or higher value.

   • If the replacement item is of higher value, the price difference must be paid.

   • Exchanges for lower-value items are not permitted.

4. Shipping Costs

   • All costs associated with returning and receiving exchanged products must be covered by the customer.

5. Warranty Services

   • Warranty coverage will be provided by us, unless the brand itself is responsible for warranty service.

   • In such cases, you may receive service directly from your nearest authorized service center.

   • All transportation or shipping costs for warranty service or returns must be borne by the customer.

6. Refund

• If we confirm your refund, we will call you and send your refund amount via Bkash, Nagad, Rocket Bank, etc, within 7-21 Working days. After the refund is successful, you will be notified via phone or message.